PRACTICAL PROBLEM SOLVING ON JOB DEVELOPMENT PROGRAM
Target Audience: Frontline Staff, Team Leaders and Supervisors
Objective: To create a critical mass of employees who use practical problem solving to help drive workplace improvement
At the conclusion of the on-job development program participants will be able to successfully apply practical problem solving to workplace problems from problem definition through to resolution.
- The cost and impact of poor problem solving is explained. Participants are then taken through the steps of problem definition, problem containment, fish-bone analysis, target setting, root cause analysis, countermeasure selection, implementation, standardization and communication. The A3 reporting format is used
- Duration-Full day
On-Job Development/Action Learning Phase
- Teams are formed and meet for 2 hours each fortnight to work through 3 separate problems from problem definition through to countermeasure implementation.
- Duration: 9 sessions over 18 weeks