Target Audience: Frontline Staff, Team Leaders and Supervisors

Objective: To create a critical mass of employees who use practical problem solving to help drive workplace improvement

At the conclusion of the on-job development program participants will be able to successfully apply practical problem solving to  workplace problems from problem definition through to resolution.

The Workshop

  • The cost and impact of poor problem solving is explained. Participants are then taken through the steps of problem definition, problem containment, fish-bone analysis, target setting, root cause analysis, countermeasure selection, implementation, standardization and communication. The A3 reporting format is used
  • Duration-Full day

On-Job Development/Action Learning Phase

  • Teams are formed and meet for 2 hours each fortnight to work through 3 separate problems from problem definition through to countermeasure implementation.
  • Duration: 9 sessions over 18 weeks