The process we use follows the steps of “Plan, Do, Check, Act”. Initially we meet with the leadership group to clarify business objectives and that the improvement project is the true ‘bottle-neck’ for the business. Selection of the team then occurs to ensure process owners are involved and a spread of functions are involved. Data is gathered and analysed followed by root cause analysis. The initial process of analysis is critical to gain agreement of all stakeholders. Opinions are validated or dispelled using data and facts. Solutions are then implemented and standardized according to the timeline agreed by the team. Reflection on the improvement process occurs at every stage to reinforce action learning.
The duration of this cycle is typically 13 weeks but this may vary depending on the scope of the project.
The make-up of the team is between 4 and 10 cross-functional team members with process owners involved.