The Definition of Kaizen-Masaaki Imai
In this short clip Masaaki Imai explains that kaizen is more than just ‘continuous improvement’. He defines kaizen as ‘Everyday,Read More
What part of the problem are you solving?
What role are you playing in problem solving? Businesses are a bit like sporting teams: players are in different positionsRead More
Government Process Improvement Conference- 7 takeaways
I read with interest Jason Currie’s (Executive Director – Service Improvement & Redesign, Department of Health, Queensland) 7 takeaways fromRead More
Business Purpose-Benjamin Franklin’s Perspective
All businesses exist to provide something of value to a customer. If the customer no longer perceives the product orRead More