The Definition of Kaizen-Masaaki Imai

In this short clip Masaaki Imai explains that kaizen is more than just ‘continuous improvement’. He defines kaizen as ‘Everyday,

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What part of the problem are you solving?

What role are you playing in problem solving? Businesses are a bit like sporting teams: players are in different positions

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Government Process Improvement Conference- 7 takeaways

I read with interest Jason Currie’s (Executive Director – Service Improvement & Redesign, Department of Health, Queensland)  7 takeaways from

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Business Purpose-Benjamin Franklin’s Perspective

All businesses exist to provide something of value to a customer. If the customer no longer perceives the product or

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