All businesses exist to provide something of value to a customer. If the customer no longer perceives the product or service to be of value then the business ceases to exist. Benjamin Franklin 250 years ago gave us these gems in relation to business “Lay a good foundation in regard to principle: Be sure not willfully to overreach, or deceive […]

What role are you playing in problem solving? Businesses are a bit like sporting teams: players are in different positions and provide their unique ‘value-add’ to the team. When individuals fulfil their designated role while supporting each other, the team has a greater chance of winning. This also applies in the business world. Employees should be clear about their role […]