Always Ask Why

Sir John Hegarty in his new book :”There Are No Rules”, (Thames & Hudson) writes: “Why is the most important word you’ll ever use. Creativity is all about exploration and going where no one has gone before. Just like an explorer you’re hoping to head into unchartered territories. Asking “why?” is the key to starting the journey. Now some people are going […]

Government Process Improvement Conference- 7 takeaways

I read with interest Jason Currie’s (Executive Director – Service Improvement & Redesign, Department of Health, Queensland)  7 takeaways from the  Government Process Improvement conference in Canberra. Criterion Conferences hosted the event which brought together experts in all three levels of government (local, state and federal). Among topics covered were ICT, transport, mail services, insurance, health care, justice, defence, fast moving consumer goods, banking […]